Refund policy

Returns policy

Custom wigs — As each wig is custom-made to order, we do not accept returns or offer refunds unless: you receive the wrong item, the item arrives damaged, or there is a manufacturing fault. If there is an issue with your order, please contact us within 48 hours of delivery with photographs so we can assess the matter.

Bundles, closures and frontals — We accept returns within 14 days of delivery, provided that the hair has not been worn, installed, washed, coloured, cut or chemically treated; the security ties (if used) and original packaging remain intact; and the item is returned in its original condition. Once your return has been inspected and approved, your refund will be processed to your original payment method. Please note that original shipping costs are non-refundable.

Non-returnable items — For hygiene reasons, we cannot accept returns on any item that has been installed, worn, brushed, coloured, bleached, cut, styled with heat or washed.

Return shipping — Customers are responsible for return shipping costs unless the item is faulty or we sent the incorrect product. We recommend using a tracked service, as we cannot be responsible for items lost in transit.